Many software packages offer additional services online. In some cases, you can only update your license details while in other instances you can access additional features and applications. Some software packages are web-based, meaning they can only be used online.

You can check the status pages here: is your software working properly?

SketchUp

https://status.sketchup.com/  

V-Ray

https://status.chaos.com/

Twinmotion

https://status.epicgames.com/ 

The status page of Epic Games offers more than just Twinmotion. The relevant items are:

• Epic Games store
• Twinmotion Cloud