Termination Subscription

How do I unsubscribe from automatic renewals?

Unless you purchased a subscription that does not auto-renew, it will automatically renew for an equal term at the then-current price at the end of your term.

You may opt out of auto-renewal (1) through your account before your subscription expires, or (2) by giving Trimble written notice at least 30 days prior to your subscription expiration.

What happens when my Subscription ends?

If the subscription has ended and has not been renewed in time, you will no longer have access to the premium functions of SketchUp Pro / Studio, such as the desktop applications, Sefaira, etc. You can still open your models in the SketchUp Free web version, but not for commercial use. The SketchUp Mobile Viewer is accessible, although the Augmented Reality functionality will be disabled.

Can I get a refund if I choose to cancel my subscription?

You have 14 days from the date of purchase to request a full refund for your SketchUp subscription. After 14 days you cannot get a refund.

What happens to my Trimble Connect data if I don't renew my Subscription?

Data will never be deleted from Trimble Connect. If they ever plan to do so, there will be an announcement well in advance with details and guidance on how long the data will remain available.

A Subscription gives you access to unlimited storage and projects in Trimble Connect. If you quit, you keep access to SketchUp Free.

Trimble Connect offers storage for everyone. Everyone has a 'Free Plan'. You may then manage one project with 10GB of data.

What happens to my Trimble Connect projects when my subscription ends?

Projects (and the files within them) are set to read-only if they exceed 10GB. However, all data is retained.

What can I do if I want to cancel my subscription?

It's a good idea to plan ahead if you're thinking about stopping the subscription to continue with SketchUp Free (non-commercial use), for example. Download everything to your computer and save the projects you want to make changes to.

Can subscriptions be transferred to other users?

Subscriptions are intended for use by a single named user for the duration of the subscription term, with no possibility of reassignment, except in the following permitted circumstances:

1. If a seat is accidentally assigned to the wrong end user at the time of purchase;

2. If a seat is initially assigned to an employee of your company and such end user leaves your company during the subscription period, you may reassign such seat once during the subscription period; and

3. You can reassign a seat when the subscription is renewed.