Could not locate Chaos Unified Login service (Mac)

Modified on Mon, 12 Aug at 12:33 PM

The Problem

Some users do not get the option to sign in at the end of the installation process of Enscape 4.1 because the sign in link does not work. If you open your Enscape's host software (SketchUp, Revit, etc.), you can see this error:

Could not locate Chaos Unified Login service
Enscape was unable to find the Chaos Unified Login service on this computer. The service is required in order to sign in to your account. For detailed instructions, please refer to the Chaos Documentation Website.
If the problem persists, please contact your local network administrator.

Then a button "Sign in" shows, but it's grey and will not work.


The solution

To solve this problem, you will need to download and install the license server separately. NB.: Follow the steps below precisely!


  1. Download the Chaos License Server as a separate installer here: https://download.chaos.com/?platform=47&product=48 (NB you will need to sign in to your chaos account to be able to download)
  2. Ga to the downloads folder and find the file clgs_mac_6.0.2.bin.dmg and open it.
  3. A window pops up containing the file vrlservice_darwin.bin.app right-click or ctrl+click this app and click  Open
  4. A pop up opens with a warning that this file could not be verified. That's ok. We are sure that this is the correct file.  Click the button OpenNB, if you double clicked in step 3 instead of using right-click + open, you will get a window without the option to open the file:
  5. Have you successfully executed step 3 & 4, you will now - depending on your security settings - receive a request to enter your Mac's password. Do this and click OK.
  6. The license server will now be executed. At the end of the install you will get the option to sign in.De installatie van de licentieserver zal nu worden uitgevoerd. Aan het einde van de installatie kan je inloggen.

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