How it's supposed to work

Using V-Ray requires a valid license and an account. Please sign in to your Chaos account. 

If V-Ray throws any of these errors... Verify your V-Ray for SketchUp license Verify your V-Ray for Rhino license Verify your V-Ray for Revit license Verify your V-Ray license V-Ray license error Could Not Obtain Licenses (1005) Could Not Obtain Licenses (1009) ...then V-Ray cannot find a valid license because you are not signed in.
Click "Sign in"
Choose your preferred method of signing in. NB.: did you buy a SketchUp Studio license? Then use 'Sign in with Trimble'.
Success!

What if it doesn't work?

1. Go to http://localhost:30304 
2. Evaluate what happens:
   1. ⨯ Page not found ⨯
      • The license server is not running or not installed. Try to start the license server from the Windows Start Menu or reinstall it if you can't. Download the installer here.
   2. ● Page found, but not signed in. The dot before "Online licensing" is grey  ● 
      • Signing in normally will not work if you are offline. Go online if you can, but if you must work offline, follow the guide for offline activation.
      • We have seen some cases where the sign in button seems to not do anything, especially in combination with a proxy. Follow the steps in step 3.
   3. ● Page found. But the  dot before "Online licensing" is flashing red ● 
      • The license server detects an error.
        1. Problem A) Your internet connection runs through a Proxy server. Go to the settings screen and enter your proxy values. http://localhost:30304/#/settings.
        2. Problem B) Your license server install is broken.Follow the guide in Repairing your Chaos Licentieserver
   4. ● Page found. The dot before "Online licensing" is green. ●
      BUT there are not licenses in the page below, or not the correct ones.
      
      First check to see if you are signed in with the correct email address.
      Then go to https://my.chaos.com/licenses
      This will show you an overview of all the licenses you can use.
      Here you will find licenses you bought, licenses that were assigned to you and floating licenses that were shared with you by the license manager of your organization. You will even find your V-Ray for SketchUp Studio licenses here, if connected correctly.
      • Are you expecting to find a named user license or floating license that you bought using the e-mail address you are currently signed in with, but it is missing? Contact your reseller.
      • Are you expecting to find a named user license that your company or organization bought for you? Contact your organization's license manager person to check the email address it was bought for and whether the license was correctly assigned to you.
      • Are you expecting to find a floating license that your organization bought for you? Contact your organization's license manager and inquire if  you have been added to the organization as a user, and whether floating license sharing has been enabled.