V-Ray is not active in SketchUp Studio

This article only concerns the V-Ray license included in the SketchUp Studio subscription. If you are using a separately purchased V-Ray license, this help article does not apply.

Please note: You must have an active SketchUp Studio subscription or a trial version of a SketchUp Studio subscription to use V-Ray with SketchUp.

TABLE OF CONTENTS

• Problem description
• Solution 1 - Trimble ID
• Solution 2 - Reassign License
• Solution 3 - Reinstall license server

Problem description

You have installed V-Ray for SketchUp Studio. 

During or after installation, log in using your Trimble ID. 

But after you log in, V-Ray gives the error: 

"No active V-Ray for SketchUp License."

Solution 1 - Trimble ID

1. First, check that you're actually logged in with your Trimble ID. Go to [username/username] http://localhost:30304 in your web browser. 
2. You see that you are logged in with the correct address (top right), but despite this, there are no licenses available:

3. Click on "Online Licensing" > "Sign out"
4. Close the log out tab.
5. Click on "Online Licensing" again > and now on "Sign in".
6. Please consciously choose the Continue with Trimble option and use the email address containing your SketchUp Studio license to log in:
7. If everything went well, you will see Successful activation  and a rectangle that says: V-Ray for  SketchUp Studio
   

Solution 2 - Reassign License

Sometimes logging back in isn't enough to fix the problem. In that case, follow the instructions below.

1. Open your Trimble Account Management Portal. If you have more than one account, select the correct one.
2. Click on Members.
   
   
3. Open the context menu () next to the user's name and select Modify Product Access.
   
   
4. Deselect  SketchUp Studio from the products list.
5. Click Save Product Access.
6. Wait about 10 minutes
7. Click Modify Product Access again for that same user. 
8. Check  SketchUp Studio in the list of products.
9. Select ' Save Product Access '.
10. Now go to  http://localhost:30304/#/ to open the Chaos License Server.
11. Click on Online Licensing at the top of the page and click on Sign Out.
12. Navigate to https://accounts.chaosgroup.com/trimble/login, then click Continue with Trimble and log in with your Trimble ID.
13. Go back to SketchUp and log out of your account.
    
14. Log back into SketchUp immediately. Your V-Ray license is now activated in SketchUp Studio!

Solution 3 - Reinstall the license server

If this doesn't solve the problem, follow these steps:

1. Remove the Chaos License Server
2. Open your File Explorer and navigate to Program files\Common files\ChaosGroup.
3. Delete the folder named "ssl".
4. Download the Chaos License Server from the Chaos Download Center.
5. Install the Chaos License Server. During installation, select Customize and deselect "Activate during installation."
6. Select Ignore for any error messages during installation.
7. Once the installation is complete, open http://localhost:30304 in your web browser.
8. Log in with your Trimble ID
9. Activate online licenses with your account.

Still having problems? Send in a ticket, and we'll do our best to get everything working again.