How to update your Chaos License Server version

Why do I need to Update?

There is an important Chaos Licensing update planned for January 28, 2025, as the server certificate will expire on that date.

What should I do?

You must update your Chaos License Server before January 28, 2025, to ensure uninterrupted access to your licenses. If you do not update the Chaos License Server, you will lose access to your licenses.

The easiest way to proceed is to update the Chaos products you are using to the latest versions. Download the latest versions here. 

If this solution works for you, you don't need to go through the steps below.

What if I don't want to update my products now?

If you are unable or unwilling to update to the latest versions, please skip to Step 1 and follow the detailed guide below to update the Chaos License Server on your own. This guide will walk you through everything you need to do to ensure your licensing system is up to date and functional by January 28, 2025.

Step 1: Important notes for updating

• If you or your organization’s users sign in to their Chaos accounts to access licenses, this update will need to be performed on each device. This applies to both individual license holders and organizations using cloud-based floating licenses.
• License server administrators may find this additional FAQ article useful: https://support.chaos.com/hc/en-us/articles/30373508412049-Silent-License-server-installation
• If you access licenses through a centralized license server, the update must be performed by the administrator of the license server.

Step 2: Determine your Chaos license server version

To check the version of Chaos License Server installed on your machine, open the following link in your browser: http://127.0.0.1:30304/#/about

• If the version shown is 6.1 or higher, your license server is up to date and no further action is required. You can skip the rest of the steps.
• If the version is older than 6.1, proceed to step 3.

Step 3: Update the license server

The easiest way to proceed is to update the Chaos License Server to the latest version. How to install the Chaos License Server can be found here.

Note:

If you are using the Chaos License Server as a service, please see the “Exceptions” section at the bottom of the article for more details. 

Troubleshooting: Uninstalling Older Versions

If you experience any problems during installation, please ensure that any older versions of the Chaos License Server have been completely removed.

For Windows users:

1. Uninstall the Chaos License Server:
   • Navigate to: Start Menu > Control Panel > Add or Remove Programs, find the Chaos License Server, and remove it.
2. Delete the following folders:

• C:\Program Files\Chaos
• C:\Program Files\Chaos Group\VRLService
• C:\Program Files\Common Files\ChaosGroup\ssl
• %appdata%\Chaos\VRLService\ssl

For macOS users:

• Remove the Chaos License Server app.
• Delete the following folder: /Users/YOUR_USERNAME/.ChaosGroup/ssl 
• To go to this folder:

               - Open Finder

               - Select Go > Go to Folder , and enter ~/.ChaosGroup/ssl. 

If you are still unable to proceed after following these troubleshooting steps, please contact Chaos Support. You can do so via the following page

Exceptions

For users of Chaos License Server 5.5.5

If you are currently running version 5.5.5 or older, which supports running the license server as a service, you should update to version 5.5.6. This version is compatible, runs as a service, and is up to date.
Download Chaos License Server 5.5.6 here.