Login Issues - Trimble ID v4

Modified on Wed, 13 Nov at 4:55 PM

If you are using SketchUp 2024, 2023 or 2022, you may be getting confusing messages related to entitlement server issues.

The solution to this is to:

- Log out of SketchUp from the home screen

- Reboot machine

- Log back into SketchUp on the home screen

If errors persist, you can completely reset your login status by deleting the login_session.dat file:

- On Mac: /Users//Library/ApplicationSupport/SketchUp[Version year]/login_session.dat

- On Windows: C:/Users/Username/AppData/Roaming/SketchUp/SketchUp 2022/SketchUp'

Trimble ID v4 - Reset Password

1. On the Identity login page , in the Enter Password screen, click Forgot password ?

2. Enter your email ID or your phone number

3. Click on Send Code . A verification code will be sent to your email ID or phone number

4. Once you receive the code, enter the code on the Verify Your Identity page and click Submit .

Note: Click Resend if you haven't received a verification code yet. Click Use another method to change the email ID you entered, if necessary

5. On the Reset Password page , type your new password, and then retype the password in the Confirm Password field .

6. Click Submit . Your password will be reset.

Important: Make sure the password you choose meets the standard requirements:

- Minimum 8 characters long

- Contains at least one of the following characters: !@#$%^&*+_-

- At least one capital letter and one lowercase letter

- At least one number

It is possible that the emails are being redirected to a spam folder. Please check your spam folder, and make sure that our sending IP/Domains are safelisted on your server:

- no-reply@account.stage.utilities.trimblecloud.com

- no-reply@account.trimble.com

- noreply@account.trimble.com

- noreply@account.stage.identity.trimblecloud.com

- 159.135.229.174

- 69.72.43.9

- 54.240.27.191

- 54.240.27.30

- 54.240.27.31

If you're unsure how to safelist an email address in your spam filter settings, consider adding the above email addresses to your address book or contacts list.